Frontier Airlines
INTRODUCING AN ONLINE OPTION TO CHANGE AND CANCEL FLIGHTS WITH NO FEES
For upcoming travel through April 30th, you can now change or cancel your flight through our online change/cancel tool without incurring a change fee. Simply visit the Manage Trip page at flyfrontier.com to make changes to your reservation. You’ll need to have your confirmation number handy to look up your reservation.
**NOTE: If you already submitted a request via our online form, we encourage you to use this tool instead to complete your change(s) automatically. Information about our policy is available below. This policy change and tool is effective as of March 17.
**
Increased flexibility – waived change/cancel fees
We want you to travel and book with Frontier with confidence.
- For tickets issued prior to March 10, 2020 with original travel dates between March 10 and April 30, 2020 customers may make a one-time change to their itinerary without a change/cancel fee.
- For tickets issued March 10 through March 31, 2020, customers may make a one-time change to their itinerary without a change/cancel fee.
Change/Cancel Fee Waiver for New Bookings
| ***Terms and conditions | Updated March 18, 2020*** |
To provide you with additional flexibility, bookings made between March 10 and March 31, 2020 will be permitted a one-time change to travel plans without a fee. Changes under this special waiver are subject to the terms and conditions below; additional restrictions may apply.
- Customers can complete a one-time change free of charge as below:
- Change to new flight of equal or lesser value: change fee waived, no residual value retained by customer
- Change to new flight at higher price: change fee waived, customer pays fare difference, if any.
- Cancel flight: cancel fee waived, customer retains the value of the ticket to be applied toward the purchase of a future ticket to be booked, but not traveled, within 90 days of cancellation.
- To change your reservation for travel before April 30, visit the Manage Trip page at flyfrontier.com. The change fee will automatically be waived. For changes to your reservation for travel May 1 through November 9, 2020, please call us. Please note that we are experiencing very high call volume.
- To cancel your reservation and retain the value of your ticket to be applied towards the purchase of a future ticket within 90 days of cancellation, please visit My Trip at flyfrontier.com to manage your booking. The fee will be automatically waived for bookings with travel through April 30. To request a cancellation for travel from May 1 through November 9, 2020, please complete the form here. Select the “COVID-19 Cancel” option from the drop down.
- For changed flights, travel must be completed by November 9, 2020
- All tickets are nonrefundable unless otherwise specified in the Contract of Carriage
Change/Cancel Fee Waiver for Existing Bookings
| ***Terms and conditions | Updated March 17, 2020*** |
To provide you with additional flexibility, bookings made prior to March 10 with original travel dates between March 10, 2020 and April 30, 2020 will be permitted a one-time change to travel plans without a fee.
Changes under this special waiver are subject to the terms and conditions below; additional restrictions may apply.
- Customers can complete a one-time change free of charge as below:
- Change to new flight of equal or lesser value: change fee waived, no residual value retained by customer
- Change to new flight at higher price: change fee waived, customer pays fare difference
- Cancel flight: cancel fee waived, customer retains the value of the ticket to be applied toward the purchase of a future ticket to be booked, but not traveled, within 90 days of cancellation.
- To change your reservation for travel before April 30, visit the Manage Trip page at flyfrontier.com. The change fee will automatically be waived. For changes to your reservation for travel May 1 through November 9, 2020, please call us. Please note that we are experiencing very high call volume.
- To cancel your reservation and retain the value of your ticket to be applied towards the purchase of a future ticket within 90 days of cancellation, please visit My Trip at flyfrontier.com to manage your booking. The fee will be automatically waived for bookings with travel through April 30.
- For changed flights, travel must be completed by November 9, 2020
- All tickets are nonrefundable unless otherwise specified in the Contract of Carriage
Questions About Our COVID19 Policy
Updated March 17, 2020
I have a flight coming up, what is the latest time I can make changes?
Changes must be made 24 hours prior to departure to receive a fee waiver for reservations that qualify for our flexible travel policy. Applicable fees will apply for any changes made within 24 hours of departure. http://bit.ly/Flexible-Travel
If you’re waiving change fees, why is it costing me more to change my flight?
We are waiving change fees for reservations that qualify for our flexible travel policy, but fare difference may apply. If the new flight you’re selecting is more than the originally purchased flight the difference in fare will apply and can be paid using a valid credit card.
How can I cancel online?
You can cancel your travel by visiting the “My Trips” section of the website. Enter the passengers last name and confirmation code. If your travel is prior to 4/30/2020, the cancellation fee will be waived, and you will receive a Frontier Travel credit valid for 90 days from the date of cancellation.
Can we extend the travel credit beyond 90 days?
Credits can not be extended however you don’t have to travel within 90 days, travel must be reserved within 90 days. You can book travel as far out as the schedule allows which is currently November 9, 2020.
Can the credit only be used toward a future flight of the person that booked? Or, can the Credit be used toward anyone?
Credits are non-transferable and may only be redeemed in the name of the passenger to whom it was issued. One or more of the passengers on the original reservation must be on the new booking the credit is being applied to.
For people who have booked with miles, how do they get a credit?
Any changes to qualifying award tickets can be submitted via our webform here and select “COVID-19 Cancel” in the drop down. When someone buys trip insurance, and tries to cancel for refund, how should they go about it? For all things travel insurance related, you can contact Travel Guard Insurance at 866-385-4839 and travelguard.com. They should be able to help you with any questions you might have, or changes you would like to make
I submitted a request for cancel but haven’t received a response. Is there anything else I need to do?
The volume of contacts we’re receiving is higher than normal and we are working diligently to process the requested cancellations. We apologize for the delay. You will receive an email from us as soon as your cancellation request has been completed. If you wish to cancel travel and your flight is before 4/30/2020, you can now cancel by visiting the “My Trips” section of our website.