Delta

Update 4/3/2020

It‘s easy to cancel, make changes or rebook online

We’re here to help. Visit My Trips to make changes to your flight(s) any time before your travel date. 

Extending flight credits even further

We’ve listened, and we know that you want the value of your ticket to be secure and redeemable for a longer period. We’re now extending the ability to plan, re-book and travel with us for up to two years.     

Tickets normally expire one year after purchase, but we’re providing waived change fees and greater flexibility to travel through May 31, 2022, for customers who:  

Rest assured your eCredits are safe even as we work to process updates

All applicable eCredits will be automatically extended to May 2022 so there’s no action needed on your part. We are actively working on a solution to display the new expiration dates in all the places you can find your eCredits on delta.com. So even if your eCredit for canceled travel has not yet been processed or extended, or is temporarily displaying incorrectly, there is no need to call. Rest assured your flight value is secure through May 2022 and will be ready to redeem online when you need it.  

Tickets purchased between March 1 and May 31, 2020, can be changed without a change fee for up to a year from the date you purchased it.

Official statement

Coronavirus Travel Updates

To help address customers with immediate travel needs, we are asking those who do not have travel in the next 72 hours to refrain from contacting us as we are experiencing high volume. Thank you for your patience and partnership as we work through this unprecedented situation.

If you are traveling soon and cannot get through on one of our service channels, rest assured, we will ensure all changes will be processed and applicable credits will be issued if you don’t take your flight. Additional details will be updated soon.

We will continue to provide updates as the situation evolves. 

Waiver Information

For tickets where we are permitting a one-time change without a fee, the fare for your new flight will apply.  If the new fare is higher, we will collect the difference.  If the new fare is lower, we will issue a Delta travel voucher for the difference (very limited exceptions apply). 

If you are traveling to an impacted destination and a waiver applies (for example, designated countries in Asia, Europe and South or Central America), there is no price difference when you move your travel dates if you select travel that begins before December 31, 2020.  

In-page Links

Travel in March or April 2020 

You have the option to change your ticket, one time, and the change fee will be waived. Please note, if your new flight is more expensive, the fare difference will apply. Your new travel should begin before December 31, 2020 or your ticket expiration date (whichever is sooner). 

View full terms and conditions here, Go to footer note. 

Travel Purchased in March 2020

You have the option to change your ticket, one time, and the change fee will be waived. Please note, if your new flight is more expensive, the fare difference will apply. Your new travel should begin before your ticket expiration date. 

View full terms and conditions here, Go to footer note. 

Travel in Restricted Areas

If your travel is before May 31, 2020 and is to, from, or through Europe and Asia, you may be eligible to change your ticket, one time, and the change fee will be waived. Your new travel should begin before December 31, 2020. Please see the list of destinations and dates below to confirm whether your travel is eligible. If your travel is to, from or through:

For the best experience, please go to My Trips to adjust your plans before your original travel date. Your new travel should begin before December 31, 2020.

Travel is On or After May 1, 2020

If your travel dates begin on or after May 1, 2020 and do not qualify for any of the waivers above, please continue to check back here for updates.

Three Things to Know When You Travel With a Delta Partner Airline

Nothing is more important to us and our partner airlines across the globe than your safety, and we are working closely to ensure the well-being of our customers and employees when you fly. The measures that Delta has in place are mirrored across the airlines with the focus on providing booking flexibility, aircraft cleanliness and providing timely information.

Our nine global airline partners are working diligently with their respective government agencies, various national and international health and aviation authorities to monitor health and travel advice with regular updates on their websites as this situation evolves. The main points are flexibility, cleaning and information.

Frequently Asked Questions

1. If I can’t cancel my trip before my scheduled trip, what happens?

2. I don’t know when I’ll want to rebook my trip. Can I get a credit?

3. What happens if I’m already on my trip and travel advisories change, and I need to make changes to my plan?

4. Can I change my origin and destination?

5. Why do I have to pay the difference if the fare is different?

6. Why does it say there will be a change fee when I’m selecting a new flight in My Trips?

Waiver Terms and Conditions

No Change Fees for Customers Scheduled to Travel March 1 – April 30, 2020

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we’re offering you the following options to choose what best fits your travel needs. 

  1. Remain on your current flight.

    • We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
    • Please note your current flight reservation will remain if you choose not to make any changes

  2. Change to a different flight.

    • If you select this option, you may make a one-time change and we will waive any applicable change fee.*
    • To change your flight, visit My Trips on delta.com, select the flight you wish to change and then click on “Modify Flight”.
    • Choose “Start Flight Change” and select which flight you would like to change to search for a new flight.
    • Note, the change fee will be waived, however, a difference in fare may apply.*

  3. You may choose to cancel your trip, and use the value towards a future flight.

    • You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date.
    • The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket.
    • To cancel your flight, visit My Trips on delta.com and click on “Modify Flight” then choose “Start Flight Cancelation”.

In the event your selected flight is canceled by Delta, we will contact you with additional information.

*The change fee will be waived, however, a difference in fare may apply. Notwithstanding any rules or ticketing policies to the contrary, if the newly selected flight is for the same travel dates, for the same origin and destination, and results in a lower ticket price, then the reissued ticket will be deemed issued at the same ticket price as the original ticket (i.e., any fare difference will not be issued in the form of an eCredit).  Final travel must be completed by end of ticket validity, one year from date of original issue. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.

Conditions & Restrictions

Eligibility only for customers with an Original Ticket Issue Date on or before March 9, 2020.  

No Change Fees For All Tickets Purchased Between March 1-31, 2020

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we’re offering you the following options to choose what best fits your travel needs. 

  1. Remain on your current flight.

    • We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
    • Please note your current flight reservation will remain if you choose not to make any changes.

  2. Change to a different flight.

    • If you select this option, you may make a one-time change and we will waive any applicable change fee.*

    • To change your flight, visit My Trips on delta.com, select the flight you wish to change and then click on “Modify Flight”.
    • Choose “Start Flight Change” and select which flight you would like to change to search for a new flight.
    • Note, the change fee will be waived, however, a difference in fare may apply.*

  3. You may choose to cancel your trip, and use the value towards a future flight.

    • You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date. 
    • The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket. 
    • To cancel your flight, visit My Trips on delta.com and click on “Modify Flight” then choose “Start Flight Cancelation”.

In the event your selected flight is canceled by Delta, we will contact you with additional information.

*The change fee will be waived, however, a difference in fare may apply. Notwithstanding any rules or ticketing policies to the contrary, if the newly selected flight is for the same travel dates, for the same origin and destination, and results in a lower ticket price, then the reissued ticket will be deemed issued at the same ticket price as the original ticket (i.e., any fare difference will not be issued in the form of an eCredit).  Final travel must be completed by end of ticket validity. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.

Conditions & Restrictions
.
Eligibility only for customers with an Original Ticket Issue Date between March 1, 2020 and March 31, 2020. 

Transpacific Information

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we’re offering you the following options to choose what best fits your travel needs. 

  1. Remain on your current flight.

    • We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
    • Please note your current flight reservation will remain if you choose not to make any changes.

  2. Change to a different flight.

    • If you select this option, you may make a one-time change and we will waive any applicable change fee.*

    • To change your flight, visit My Trips on delta.com, select the flight you wish to change and then click on “Modify Flight”.
    • Choose “Start Flight Change” and select which flight you would like to change to search for a new flight.
    • Note, if changes are made to the originally ticketed cities or rescheduled travel occurs beyond the guidelines, the change fee will be waived, however, a difference in fare may apply.*

  3. You may choose to cancel your trip, and use the value towards a future flight.

    • You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date. 
    • The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket. 
    • To cancel your flight, visit My Trips on delta.com and click on “Modify Flight” then choose “Start Flight Cancelation”.

In the event your selected flight is canceled by Delta, we will contact you with additional information.

*When rescheduled travel occurs beyond December 31, 2020, the change fee will be waived. However, a difference in fare may apply. Final travel must be completed by end of ticket validity, one year from date of original issue. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.

Conditions & Restrictions

Eligibility only for customers with an Original Ticket Issue Date on or before March 9, 2020. Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.

Transatlantic Information

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we’re offering you the following options to choose what best fits your travel needs. 

  1. Remain on your current flight.

    • We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
    • Please note your current flight reservation will remain if you choose not to make any changes.

  2. Change to a different flight.

    • If you select this option, you may make a one-time change and we will waive any applicable change fee.*

    • To change your flight, visit My Trips on delta.com, select the flight you wish to change and then click on “Modify Flight”.
    • Choose “Start Flight Change” and select which flight you would like to change to search for a new flight.
    • Note, if changes are made to the originally ticketed cities or rescheduled travel occurs beyond the guidelines, the change fee will be waived, however, a difference in fare may apply.*

  3. You may choose to cancel your trip, and use the value towards a future flight.

    • You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date. 
    • The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket.
    • To cancel your flight, visit My Trips on delta.com and click on “Modify Flight” then choose “Start Flight Cancelation”.

In the event your selected flight is canceled by Delta, we will contact you with additional information.

*When rescheduled travel occurs beyond December 31, 2020, the change fee will be waived. However, a difference in fare may apply. Final travel must be completed by end of ticket validity, one year from date of original issue. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.

Conditions & Restrictions

Eligibility only for customers with an Original Ticket Issue Date on or before March 11, 2020. Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.

Latin America Information

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we’re offering you the following options to choose what best fits your travel needs. 

  1. Remain on your current flight.

    • We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
    • Please note your current flight reservation will remain if you choose not to make any changes.

  2. Change to a different flight.

    • If you select this option, you may make a one-time change and we will waive any applicable change fee.*

    • To change your flight, visit My Trips on delta.com, select the flight you wish to change and then click on “Modify Flight”.
    • Choose “Start Flight Change” and select which flight you would like to change to search for a new flight.
    • Note, if changes are made to the originally ticketed cities or rescheduled travel occurs beyond the guidelines, the change fee will be waived, however, a difference in fare may apply.*

  3. You may choose to cancel your trip, and use the value towards a future flight.

    • You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date. 
    • The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket.
    • To cancel your flight, visit My Trips on delta.com and click on “Modify Flight” then choose “Start Flight Cancelation”.

In the event your selected flight is canceled by Delta, we will contact you with additional information.

Conditions & Restrictions

Eligibility only for customers with an Original Ticket Issue Date on or before March 13, 2020. Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.