Alaska Airlines

Travel advisories

Unprecedented call volumes: To ensure our contact centers can assist guests with immediate travel needs, please refrain from contacting us unless you have travel in the next 72 hours.

In the last couple of weeks, we have seen the coronavirus (COVID-19) situation shift rapidly in the United States. Our hearts go out to those around the world who’ve been impacted by the virus.

Visit our blog This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites. to learn more about our enhanced cleaning procedures and get answers to FAQs.

We’re waiving change and cancellations fees for upcoming travel.

For tickets purchased on/before February 26, 2020:

Tickets Purchased On/Before

February 26, 2020

Original Travel Dates

March 9, 2020 - April 30, 2020

New Travel Dates

March 9, 2020 - February 28, 2021

Exception Policy

Tickets must be changed or canceled prior to the departure of your original flight.
If you purchased your tickets through a third party, such as Expedia, another travel agency, or another airline, contact them directly for assistance.
If you purchased a Saver fare for travel through April 30, 2020, you may:
- Cancel your trip without a fee and deposit the funds into My Account wallet or receive a credit certificate for future travel.
If you purchased a nonrefundable First Class, main, or award ticket for travel through April 30, 2020, you may:
- Change your trip without a fee. New travel must be completed by February 28, 2021. A fare difference may apply to your new itinerary.
- Cancel your trip without a fee and deposit the funds into My Account wallet or receive a credit certificate for future travel.
This waiver is valid only for tickets issued by Alaska Airlines, which you can identify by a 13-digit ticket number that begins with Alaska Airlines code “027”.
Tickets issued by other airlines with a different carrier code (ticket numbers that don’t begin with “027”) are subject to the waiver policy of the other airline.

For tickets purchased February 27, 2020 to March 31, 2020:

Tickets Purchased Between

February 27, 2020 - March 31, 2020

Original Travel Dates

February 27, 2020 - February 28, 2021

New Travel Dates

February 27, 2020 - February 28, 2021

Exception Policy

Tickets must be changed or canceled prior to the departure of your original flight.
If you purchased your tickets through a third party, such as Expedia, another travel agency, or another airline, contact them directly for assistance.
If you purchase a Saver fare between February 27, 2020 and March 31, 2020 for travel through February 28, 2021, you may:
- Cancel your trip without a fee and deposit the funds into My Account wallet or receive a credit certificate for future travel.
If you purchase a nonrefundable First Class, main, or award ticket between February 27, 2020 and March 31, 2020 for travel through February 28, 2021, you may:
- Change your trip without a fee. New travel must be completed by February 28, 2021. A fare difference may apply to your new itinerary.
- Cancel your trip without a fee and deposit the funds into My Account wallet or receive a credit certificate for future travel.
This waiver is valid only for tickets issued by Alaska Airlines, which you can identify by a 13-digit ticket number that begins with Alaska Airlines code “027”.
Tickets issued by other airlines with a different carrier code (ticket numbers that don’t begin with “027”) are subject to the waiver policy of the other airline.

Regional advisories

Travel to/from Yakima (YKM)

Between August 24-30, 2020, Yakima Air Terminal (YKM) will be temporarily closed for runway maintenance. The airport will close after our 5 am flight on August 24, 2020 and reopen the evening of August 30, 2020.

We will not be flying to or from Yakima during the closure. If you’re planning a trip at that time, we recommend traveling between Yakima (YKM) and Seattle (SEA) airports using the Bellair Airporter Shuttle This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites. instead. You can make reservations onlineThis indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites. , or by calling 1-866-235-5247.

Learn more about the Runway 27 Rehabilitation Project This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites..

Travel to/from Phoenix (PHX)

We moved to Terminal 3: As of February 5, 2020, all Alaska Airlines flights arrive at and depart from Terminal 3, using the E Concourse gates.

With this move, you will find our ticket counters, kiosks, gates, and baggage office in their new locations in Terminal 3. See our Phoenix airport page and the airport’s mapThis indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites. for detailed airport information.

Be certain to check your flight details before your trip to make sure that you arrive at the correct terminal. Gate and terminal information can be found in the email you’ll receive before your trip, on our mobile app, or by checking your boarding pass. We recommend signing up for flight notifications and checking your flight status to receive updates if there are any changes for your flight.

At this time, Alaska Lounge members do not have a partner lounge available in Terminal 3. The Admirals Club is available for Alaska Lounge members in Terminal 4, however, please note that you will need to re-clear security to access this lounge.

Travel to/from Seattle (SEA)

As major construction continues at SeaTac airport, there may be delays during peak travel hours. Travel may also be affected by a series of updates to improve your future airport trips, including:

The continued expansion, renovation, and modernization of the North Satellite terminal, with fewer escalators operating between the train level and the North Satellite Concourse
Limited food and shopping options in some areas as merchants are upgraded
Flights operating out of remote gates via the newly opened D Concourse Annex, meaning some guests will travel on a shuttle bus to and from their aircraft
Closure of the Concourse C train station to replace temporary finishes

Be sure to arrive at least 2 hours before your flight departs to give yourself plenty of time to navigate these ongoing airport changes, and pay close attention to airport signs added to guide you during construction.

Learn more about the North Satellite Modernization project ”This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites.”, the Central Terminal Renovation project ”This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites.”, and how Concourse D Annex travel will work. ”This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites.”

Travel to/from Philadelphia (PHL)

We moved ticket counters to Terminal E: As of January 22, you’ll find our Alaska Airlines ticket counters in the Terminal E check-in area. The new location offers a less congested lobby and you’ll be able to get to the security checkpoint more quickly.

All Alaska Airlines flights will continue to arrive and depart at gates D4 and D6.

Be certain to check your flight details and the airport map ”This indicates a link to an external site that may not meet accessibility guidelines.” before your trip to make sure that you arrive at the correct location to check in for your flight and check your bags.

Travel to/from Portland (PDX)

We’ve moved to Terminal C: Effective November 14, 2019, most Horizon flights will move from Terminal A to our new location in Terminal C. This temporary move to Terminal C, part of Portland’s ongoing airport renovation, will also give you a wider selection of places to sit, shop, eat, and relax.This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites.

We’ve only changed the location of our gates; our ticket counters, baggage claim, and baggage service office are still in the main terminal.

Before you fly, check your trip details to make sure you head to the correct terminal (especially since a few flights may leave from Terminal B).

Gate and terminal information can be found:

In the email you’ll receive before your trip
Within our mobile app
On your boarding pass

Keep an eye out for airport signs added to guide you to the new terminal location.

We recommend signing up to receive flight notifications and watching your flight status to see the latest updates on your flight, too.

Visit PDX Next This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites. for more information about Portland airport’s renovations.

Travel to/from New Orleans (MSY)

We moved to the new airport terminal: As of November 6, 2019, all Alaska Airlines flights arrive at and depart from the New Orleans airport’s newly opened terminal, Concourse C, gate C3.

Plan to arrive at the airport early - at least 2 hours before your flight’s scheduled departure time. Expect traffic delays near the airport as drivers learn the new arrival and departure road systems, and give yourself plenty of time to find your way through the new airport layout.

With this move, you’ll find our ticket counters, kiosks, gates, curbside check-in, and baggage office at their new locations in the new terminal. Keep an eye out for airport signs added to guide you, and see our New Orleans airport page for detailed airport information.

Before you fly, check your trip details. Concourse and gate information can be found:

In the email you’ll receive before your trip
Within our mobile app
On your boarding pass

We also recommend signing up to receive flight notifications and watching your flight status This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites. to see the latest updates on your trip.

Visit The New MSY This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites. for more information about the Louis Armstrong New Orleans International Airport terminal project.

Travel to/from Boston (BOS)

We’re moving to Terminal B: Starting October 16, 2019, all Alaska Airlines flights will arrive at and depart from Terminal B, gates B35A and B36.

Note; Flights landing after 10 pm on October 15 will also arrive at Terminal B.

With this move, you will find our ticket counters, kiosks, gates, curbside check-in, and baggage office in their new locations in Terminal B. See our Boston airport page for detailed airport information.

The new location offers updated gate and ticket counter spaces, a wide range of food and drink options, and an expanded security screening checkpoint with many TSA PreCheck lanes available during peak hours.

Be certain to check your flight details before your trip to make sure that you arrive at the correct terminal. Gate and terminal information can be found in the email you’ll receive before your trip, on our mobile app, or by checking your boarding pass. We recommend signing up to receive flight notifications and checking your flight status to receive updates if there are any changes for your flight.

Travel to/from San Francisco (SFO)

Gate numbers are being updated: San Francisco International Airport is in the process of simplifying the numbering of their gates. On October 16, 2019, the gates we use in Terminal 2 and the International Terminal will be renumbered. Our flights will still operate from the same gates; those gates will just be labeled with new numbers.

Our Terminal 2 gate numbers will be updated from 50A - 59C to D1 - D18.
Our International Terminal gate numbers will be updated from A1A - A12 to A1 - A15.

Be sure to check your flight details for updated gate number information in the email you’ll receive before your trip, in our mobile app, and on your boarding pass. We also recommend signing up to receive flight notifications and watching your flight status to see the latest updates on your flight.

Note: Alaska Airlines is currently operating flights out of both Terminal 2 and the International Terminal. Most flights arrive and depart out of Terminal 2, but some may arrive at the International Terminal.

If your flight arrives at the International Terminal and your connecting flight leaves from a different terminal, you will need to leave security and take the AirTrain This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites.(located just outside of the International Terminal security checkpoint) to get to your flight.

Give yourself plenty of time to get from one terminal to another. AirTrain rides between the International Terminal and Terminal 2 generally take 5-7 minutes, but be aware that travel time from the farthest International gate to the Alaska Airlines gates in Terminal 2 could take up to 35 minutes.

Travel to/from Cold Bay (CDB), Homer (HOM), Kenai (ENA), Kodiak (ADQ), and Sand Point (SDP) airports:

Effective for tickets purchased on or after June 30, 2019, guests traveling to and from Cold Bay, Homer, Kenai, Kodiak, and Sand Point airports can check up to two bags per person. Any additional checked bags will be accepted to travel on a standby, space-available basis.

This means that your additional bags may arrive at your destination on a later flight.

If your additional bags do fly standby, you will be notified when your bags have arrived, so you can return to the airport to pick them up.

Check our baggage policy page for more information.

Travel to/from Barrow (BRW), Bethel (BET), Kotzebue (OTZ), and Nome (OME) airports:

Effective for tickets purchased on or after June 1, 2019, guests traveling to and from Barrow, Bethel, Kotzebue, and Nome airports can check up to two bags per person. Any additional checked bags will be accepted to travel on a standby, space-available basis.

This means that your additional bags may arrive at your destination on a later flight.

When you check more than 2 bags, the customer service agent will ask which bag(s) you would like to check to fly standby. If your additional bags do fly standby, we will notify you when they arrive at your destination and you can return to the airport to pick them up.

Check our baggage policy page for more information.

Travel from Canada

Guests are experiencing longer than normal wait times at security checkpoints when departing from Canada. We recommend the following to help expedite the process through security lines and US Border Protection in Calgary (YYC), Edmonton (YEG), and Vancouver (YVR).

Arrive at the airport for check-in at least 2 hours prior to scheduled departure at Calgary (YYC), Edmonton (YEG), and Vancouver (YVR) airports.
Make sure you have your boarding pass and passport ready to present for verification at the security checkpoint and US Customs.
Know what items are prohibited to take through the checkpoint, you can check prohibited items at catsa.gc.ca/whatcanIbring ”This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites.”.
Please visit our preferred provider, TravelDoc ”This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites.”, to determine the documentation and visa requirements of your chosen destination.